Extremely Poor Follow-up – Case C4597-5-2025

I recently switched from Clientele to Law for All, but unfortunately, the experience has been far from satisfactory. They simply don’t get back to clients. They initially contacted me regarding my case (C4597-5-2025), but I was at work at the time. I requested that we schedule a more suitable time — which we did. Despite this, they never called back as agreed. Instead, I received an SMS stating they had tried to reach me — outside of our agreed time — even though I had clearly communicated my availability and explained the challenge with taking random calls during working hours. I then called back and was informed that the consultant was unavailable. The helpdesk assured me they would escalate the message for a callback. A week has passed, and I’m still waiting. Honestly, I’m starting to think I should have stuck with the devil I knew. This kind of service is simply unacceptable.