1 reviews | Active since May 2014
Edcon Policy no. - LEGL ***P
<p>Good Morning,</p> <p>I called your call centre on Tuesday 28 June 2016 and spoke to one of your consultants. I'm still awaiting on the email address where I must send my necessary documents.</p> <p>Please assist as my case is a civil matter. My paperwork needs to be at court by 27 July 2016 before appearing in court on 11 August 2016.</p> <p>Thank you in advance</p> <p>Kind regards<br />Petula Sebastian<br /> ********** 412</p>
Dear Petula Sebastian.
Thank you for writing to us. We know you are stressed about court and the getting the paperwork done in time. Don't worry. We've got your back.
Cwayita Vellem from our Client Experience Department will contact you shortly and ensure that you get the details you need urgently.
You can also get a hold of us at ***.
Yours in Law.
Dear Petula Sebastian.
Thank you for writing to us. We know you are stressed about court and the getting the paperwork done in time. Don't worry. We've got your back.
Cwayita Vellem from our Client Experience Department will contact you shortly and ensure that you get the details you need urgently.
You can also get a hold of us at ***.
Yours in Law.
Dear Petula Sebastian,
We confirm that Cwayita Vellem from Client Experience has been in touch. Upon closer inspection it appears that you opened a file with us yesterday and that you were promised that we would call within 24 hours (today).
Your matter is if high priority, and was on the Mediator's diary for the day. Your Mediator will be in touch soon.
We know you are feeling the pressure, but promise we have got your back.
If you require any additional assistance, don't hesitate to give us a call at ***.
Yours in Law.
Dear Petula Sebastian,
We confirm that Cwayita Vellem from Client Experience has been in touch. Upon closer inspection it appears that you opened a file with us yesterday and that you were promised that we would call within 24 hours (today).
Your matter is if high priority, and was on the Mediator's diary for the day. Your Mediator will be in touch soon.
We know you are feeling the pressure, but promise we have got your back.
If you require any additional assistance, don't hesitate to give us a call at ***.
Yours in Law.
Dear Sir or Madam,
I’m utterly disappointed with the service I have been receiving from Lipco, I left numerous emails and calls to Cameron Clayton and Monique Davids that has been left unanswered.
I received a sms on 20 July 2016 that “my claim has been approved and a lawyer will be assigned to assist me with my case matter”.
I received the required documentation from the assigned lawyer and filed at court – my assigned lawyer needs to query the Court Order and Lipco is not playing their part.
On Friday, 26 August 2016, I received two letters from Lipco;
· Dated 08 August 2016 stating that my claims has been rejected
· Dated 15 August 2016 stating that my case file has been deactivated
As a matter of urgency, I would like to know why my claim has been rejected after I was notified that it was approved and what will be done to assist me with my case going forward.
Dear Sir or Madam,
I’m utterly disappointed with the service I have been receiving from Lipco, I left numerous emails and calls to Cameron Clayton and Monique Davids that has been left unanswered.
I received a sms on 20 July 2016 that “my claim has been approved and a lawyer will be assigned to assist me with my case matter”.
I received the required documentation from the assigned lawyer and filed at court – my assigned lawyer needs to query the Court Order and Lipco is not playing their part.
On Friday, 26 August 2016, I received two letters from Lipco;
· Dated 08 August 2016 stating that my claims has been rejected
· Dated 15 August 2016 stating that my case file has been deactivated
As a matter of urgency, I would like to know why my claim has been rejected after I was notified that it was approved and what will be done to assist me with my case going forward.
Dear Petula Sebastian,
We confirm that Harry Njadila from Client Experience has contacted you to discuss your matter.
We apologize for any confusion that may have been created herein and confirm that Harry has explained that your claim was approved provisionally and that further cover would be determined after the report from the attorney with whom you consulted was reassessed.
Unfortunately your claim was excluded after the assessment of the attorney's report which is why your were informed of the rejection of the claim.
We once again apologise for any inconvenience that the confusion may have caused as it was not our intention.
If you have any further questions please don't hesitate to contact us on ***.
Yours in law
Dear Petula Sebastian,
We confirm that Harry Njadila from Client Experience has contacted you to discuss your matter.
We apologize for any confusion that may have been created herein and confirm that Harry has explained that your claim was approved provisionally and that further cover would be determined after the report from the attorney with whom you consulted was reassessed.
Unfortunately your claim was excluded after the assessment of the attorney's report which is why your were informed of the rejection of the claim.
We once again apologise for any inconvenience that the confusion may have caused as it was not our intention.
If you have any further questions please don't hesitate to contact us on ***.
Yours in law