FS
Faywin S

1 reviews | Active since Aug 2019

14 Aug 2024, 11:50

Dissapointed

Good day My name is Faywin Stellenberg I took out a law for all cover about 2 months ago and was told that the debit month will start end of October,I was surprised to see they debited on end of July can I kindly ask someone to rather cancel and refund me cause I never signed up for them debiting on July please

F.C Stellenberg Id no:*** Contact no:***

0
Replies (7)
LAW FOR ALL
LAW FOR ALL's reply14 Aug 2024, 12:21
Official
Dear  Faywin Stellenberg

 Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.

 We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.

 We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law

FS
Faywin S's update14 Aug 2024, 12:24
Reviewer Update
Thank you please let them contact me Asap
FS
Faywin S's update15 Aug 2024, 11:51
Reviewer Update
Good day
I was contacted by one of your agents yesterday that was suppose to get back to me but still am waiting
LAW FOR ALL
LAW FOR ALL's reply15 Aug 2024, 12:04
Official
Good day Faywin

Thank you for letting us know. We apologise for the delay however it seems that our attempts to contact you have proved unsuccessful. We confirm we have sent you a SMS and email herein.
 
We will however have someone reach out to you again in order to discuss your concerns.

Yours in Law,
LAW FOR ALL
FS
Faywin S's update15 Aug 2024, 12:40
Reviewer Update
Hi
Yes my battery died while talking to one of your agents i do apologize,I wil definitely wait for someone to reach out to me
LAW FOR ALL
LAW FOR ALL's reply15 Aug 2024, 12:55
Official
Good day Faywin

Thanks again for reaching out. 

Please let us know which time of the business day you would prefer being contacted, so we can ensure positive contact.

You are also welcome to respond to the email we sent you in order to discuss a time that is suitable.

Yours in Law
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply15 Aug 2024, 13:39
Official
Good day Faywin

We confirm that someone has reached out to you. Thank you again for allowing us the opportunity to discuss your concerns.

We are happy to know that you will continue your policy with us.  Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.

We're always ready to provide the caring legal support you need, so don't hesitate to push on our buttons if you need us!

Yours in Law
LAW FOR ALL