KC
Katlego C
1 reviews | Active since Oct 2013
13 Dec 2021, 14:32
disrespectful service
Do not waste your time an money on this company. I had an issue back in March/April this year. Someone got assigned to my case. The person assisting me was Anitah Masingi. Communication from this person stoped around May. I sent an email with no feedback, I called the office and they told me they will her the message but till today I have heard nothing. its over 6 months. As a client who pays their premiums I have been treated like a person asking for favours. I am financially out of pocket on the matter I needed help with. No one is going to take accountability for that.
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LAW FOR ALL's replyOfficial
15 Dec 2021, 12:43Dear Katlego
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply15 Dec 2021, 12:43
Official
Dear Katlego
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL