1 reviews | Active since Jun 2011
Disgusting service
<p>I'm a member of Lipco for more than 2 years. I called to get advice and I was asked to leave my number I will be called back. Then a person by the name of Vuyo calls me from Durban and asks me how he can help me, then he tells me my policy lapsed in 2014, and yet Licpo is deducting my account every month to date. He then decides to transfer me to someone else without even telling me., where I was told my policy is up to date. I then asked to speak to Vuyo's senior to report him but I was actually transferred back to Vuyo, and then suddenly he wants to tell me that he sees two people on my policy and the other person is the one who's policy has lapsed. Then I still asked for advise I was transfered to 7 people and each time they pick up my call they ask how they can help. So I had to tell my problem 7 times but I still did not get any help!!!! LIPCO'S CUSTOMER SERVICE IS SO DISGUSTING, I DO NOT HAVE A REASON TO CONTINUE DEALING WITH THEM!!!</p>
Dear Sibongile.
Thank you for taking the time to write to us about your experience. We are sorry to hear that it hasn't been a good one. We are there to make things easy for our clients, to take care of their worry and stress.
Kindly grant us an opportunity to investigate what went wrong, so we can improve our service and ensure this doesn't happen again. We'd like to turn your frown into a big smile and leave you happy!
We have opened a formal complaint on your behalf, and our Cwayita Vellem, from Client Care will be in touch to discuss the matter.
Should you need to get hold of us in the meantime, please give us a call at ***.
Apologies for the inconvenience.
Yours in Law.
Dear Sibongile.
Thank you for taking the time to write to us about your experience. We are sorry to hear that it hasn't been a good one. We are there to make things easy for our clients, to take care of their worry and stress.
Kindly grant us an opportunity to investigate what went wrong, so we can improve our service and ensure this doesn't happen again. We'd like to turn your frown into a big smile and leave you happy!
We have opened a formal complaint on your behalf, and our Cwayita Vellem, from Client Care will be in touch to discuss the matter.
Should you need to get hold of us in the meantime, please give us a call at ***.
Apologies for the inconvenience.
Yours in Law.
I recieved a call from a Ms Vellem from Lipco regarding my complint, she was so helpful and my query qas resolved. Thank you Ms Vellem, I really appreciate your help.
I recieved a call from a Ms Vellem from Lipco regarding my complint, she was so helpful and my query qas resolved. Thank you Ms Vellem, I really appreciate your help.
