Disgruntled and Disappointed Client

The Body Corporate of the Shareblock of Flats charged an insurance payout to my levy account because I did not give them invoices and bank statement as proof of work completed in my flat. As the Body Corporate is prejudiced against me and the AGM was imminent I decided to give this matter to Law for All to resolve. I gave the necessary paper work and a letter was sent out to the Managing Agent with the necessary invoices. The Legal representative from Law for All dealing with this matter spoke to the Portfolio Manager of the managing agent, the manager requested time to respond. The legal representative agreed to this and followed up as agreed, but the manager was not available. I received a call from the legal representative to tell me that it may have to go to litigation and my policy does not cover litigation etc. Needless to say my issue has not been resolved as yet. I had spoken to the legal executive before I could hand my case over to them, she said she will oversee it. Sad to say I did not receive any follow up from the legal executive or any kind of intervention in regards to this matter. I have made contact directly with the Managing Director of the Managing Agent. I copied the legal representative and the legal executive on this matter as well. I just get an automated email response "Our award winning team is determined to make the law work for you and to enforce your legal rights" That's about it. With the exception of a few phone calls, a letter and a few emails, I now have to fight this on my own, with my own cost. What a waste? I had asked upfront to let me engage my own attorney and for Law for All to pay for the service like Legalwise does and I was refused this.