1 reviews | Active since Aug 2018
Disappointed with the service I'm getting
I'm losing my patience and I'm disappointed with the service I'm getting. I opened a case on the 12 of April 2021 ( C1742-4-2021) first of all I want to know the meaning of the welcome voice " Our lawyers are in hand ready to take your call" every time I call she (the lawyer) is unavailable. On the 27-05 I called to have any updates on my case and as most of the times I had to request for her to call me because she is unavailable to take my call, than she call me and I requested some update and said that she will call me on Monday 31-05 (didn'tget the call), on the 02-05 I called requesting to communicate the manager that if she can't handle the case to put someone who can and till today i haven't received any call or had any update. I'll wait till the last days of this month of June and if I don't get any positive updates, I will cancel my two policies I have with Lipco (one with Law for All and other through Auto and General) I rather lose the money that OMP Group is owing me (the case is against them) and stop wasting money in wrong policies.
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. A member of our Client Experience Team will be in contact shortly to look into your concerns and ensure that we learn from your experience, and do better. Talk to you soon! LAW FOR ALL
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. A member of our Client Experience Team will be in contact shortly to look into your concerns and ensure that we learn from your experience, and do better. Talk to you soon! LAW FOR ALL