Disappointed once more

1. Hi, I requested my subscription to be upgraded to the one were I pay R260. This was never implemented. Last time I spoke to a someone from finance, accused me of reversing debits and even threatened that my policy would lapse. We then agreed that she would make sure that there are double debits of R260 x 2 going off my account on the 25th of August 2021, she rest assured me that it would be implemented. On the 25 August 2021, there was a debit of R205,00 (Lol), and guess what? I am the one who will likely suffer as a result of this incompetence. My first policy lapsed because of a similar thing where there were no debits, and when I tired to explain, I was told there was nothing they could do. Can you please get someone to sort this out? Otherwise please advise if I should move my policy to one of the competitors? This is really draining considering that you guys are very big a law firm.