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AL
Adele L

1 reviews | Active since Feb 2023

20 Aug 2023, 05:27

Debit order refund

Good day

I have made numerous phone calls to your office asking for the debit order that went off my account on 01 August 2023 to be reversed

I was told by different agents that it cannot be done This is impossible I have never heard of such rubish in my life So you are allowed to take money from my bank account without my authorisation and t ok be told that law for all does not do reversals is beyond me I went to the bank on two occasions to have the transaction stoped and Reversed and on both occasions I was told that it cannot be done as it has to be done from the company Law for all who took the money from the account Now I'm asking for the last time to have a manager or a team leader contact me regarding this reversal Or I will report the matter and take it up further

Kind regards Adele Langton ***

0
Replies (3)
LAW FOR ALL
LAW FOR ALL's reply21 Aug 2023, 07:42
Official
 Dear Adele.  Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down.  We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.  We have sent your details to our Client Experience Department to look into and get in touch with you urgently.  We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback.   Kind Regards.  LAW FOR ALL 
AL
Adele L's update22 Aug 2023, 09:41
Reviewer Update
I received an sms from Law for All they were unable to get hold of me, so they sent me an SMS, I called them back and asked to speak to the consultant that phoned me twice and forwarded me an SMS saying she was unable to get hold of me, how convenient, I was told that she would phone me back as I left a message with the person who answered my call—still waiting.
AL
Adele L's update22 Aug 2023, 09:44
Reviewer Update
I want the debit order of R309 to be reversed back into my bank account where they took it from, all the previous months I was able to reverse and do it myself, but this time they went and put a restriction on my bank account that neither myself nor the bank is unable to reverse the debit order, I want this sorted out before this week is over or I will report them to the ombudsman