1 reviews | Active since Feb 2014
Cancellation of membership: Lipco
<p>I want to cancel my Lipco membership. On 2016-08-16 I phoned Lipco and a lady informed me to send a letter per fax. So I did on that same day. Only to find out that on 2016-09-12 that I am still a member and paying membership fee. I want my 2 monthly instalments repayed to me please. As it is now a month and still the Lipco membership reflects on my paysheet for end of October aswell.</p>
Dear Charnell.
Thank you for taking the time to write to us. We are sorry to see you go, but we understand. We will gladly follow up why your policy hasn't been cancelled and the deductions took place. Of course, if it is a mistake on our side, we will gladly make things right! Please however note, that a 1 month notice period is applicalbe to all our policies.
Cwayita Vellem from our Client Experience Department will be in contact shortly, and will assist to resolve the issue.
Apologies for any inconvenience, and we hope to welcome you back to our LAW FOR ALL Family in the future.
Yours in Law.
Dear Charnell.
Thank you for taking the time to write to us. We are sorry to see you go, but we understand. We will gladly follow up why your policy hasn't been cancelled and the deductions took place. Of course, if it is a mistake on our side, we will gladly make things right! Please however note, that a 1 month notice period is applicalbe to all our policies.
Cwayita Vellem from our Client Experience Department will be in contact shortly, and will assist to resolve the issue.
Apologies for any inconvenience, and we hope to welcome you back to our LAW FOR ALL Family in the future.
Yours in Law.
OOOOkkk, still paying Lipco membership fees. How on earth does I get rid of them??
OOOOkkk, still paying Lipco membership fees. How on earth does I get rid of them??
Hi Charnell.
We followed up with our Client Care team and it seems that they spoke to you on the 13th of September 2016 and processed a refund on the 15th. The consultant asked you to give us a call if there are any deductions again in October 2016 which we would refund. Our system indicates that no deduction has gone off as yet. If any have gone off, please give us a call at ***, or send an email to ***.za and we will resolve the matter for you ASAP!
Yours in Law.
Hi Charnell.
We followed up with our Client Care team and it seems that they spoke to you on the 13th of September 2016 and processed a refund on the 15th. The consultant asked you to give us a call if there are any deductions again in October 2016 which we would refund. Our system indicates that no deduction has gone off as yet. If any have gone off, please give us a call at ***, or send an email to ***.za and we will resolve the matter for you ASAP!
Yours in Law.