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motitimi M

1 reviews | Active since May 2016

19 Jul 2016, 15:37

Bridge of promise

<p>When I subscribe for the membership they said to me that if I take the top membership I'll be covered but when I call them today it's a Different Story! Really the company that are lying to people just for them to take membership after that they start changing Lipco don't care about their customers and they don't care about the false information that they give to people</p>

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Replies (1)
LAW FOR ALL
LAW FOR ALL's reply20 Jul 2016, 08:23
Official

Dear Lehlohonolo,

Thank you for writing to us. We are sorry to hear about your bad experience.

At LAW FOR ALL we don't like fine print, hidden costs and legalese. We're a legal insurance brand that cares, not confuses. Our Sales Staff are trained to give accurate information and to explain the terms and conditions in a way that you can understand. We also send policy guides and disclosures so that you know exactly how your policy benefits work.

We take your complaint very seriously, and have opened a formal complaint on yoru behalf. Our Ms. Cwayita Vellem, from Client Experience will be in contact shortly to investigate what went wrong.

Hopefully we can turn your frown into a smile before the end of the day.

Yours in Law.

Client Experience ***