Bad service received 2023

Item: LAW FOR ALL
Rating: 1
Author: Tesswill R

If I could've give this company no stars then I would ve done so. I am really unhappy with the service receiving from this company.

1. On Friday the 06 January did I rejoin Lipco Law for All in good faith. I was then told I will get a welcome SMS, I didn't get It up till now. I did ask the agent if he cant send me the policy documents via email and told me no its not possible. 2.I did then do a follow up yesterday, the 09 January 2023 and was advised that the policy is pending approval. 3. Today the 10 January 2023 did I call again regarding policy documents. I was then advised that the policy schedule can be send to me, after all the agent did rather send me a Magazine instead of a policy schedule. Don't you know the difference between a policy schedule and a magazine??

After receiving such bad service from LIPCO LAW did I decide to cancel the policy, I was then advised that I cant cancel the policy as the policy is pending approval. But lipco is calling themselves the No 1 Legal Cover Company, I don't believe this. Go back to school and start over.

I will never deal with this company again and also does this company not create a good impression if they should know my historical background. I will also not recommend this company to other peers. Then they still have the decency to block me on Facebook.

Helpful (0)

Replies (1)

LAW FOR ALL's replyOfficial

10 Jan 2023, 13:16

Dear Tesswill Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. We understand that you want to cancel your policy, and though we are sad to see you go, we won't stand in your way. A member of our Client Experience Team will be in contact shortly to assist with the cancellation and look into your concerns to ensure that we learn from your experience, and do better. Again, sorry for the inconvenience. Talk to you soon! LAW FOR ALL

LAW FOR ALL's reply10 Jan 2023, 13:16

Official