Bad service

Good day I filed a case with Law For All with reference number C3149-9-2022 where I requested assistance with obtaining a settlement letter from a creditor that happens to be a Chines business. The debt is listed on ITC even though it was settled and subsequently the lender closed down the office. I managed to trace down their contact details which I submitted to Law For All together with proof of payment. The case has been dragging since September 2022. All that they are doing is introducing new lawyers every time to the case without reaching a conclusion. When I took out the legal plan I was promised a high level service that turned out to be a disaster. I am really not happy with the way they are doing business with me, as there is another case that I filed with them which is also dragging. The question is if the attorneys are failing with minor cases such as obtaining a settlement letter then how are they going to represent me in court when I have a serious court case.