Bad service

I had a case of divorce in my third month after I have joined their service it was on the 21st of February when I call and say I have received a settlement letter that I couldn't able to sign cause it was a short notice and by the date I was committed.when I report they gave me the person who should help me on the case the person was magazitha.when he called he said they are going to help me telephonical because am still in a probition month, on that case he never done anything instead of telling me that he will open the file n call my husband to arrange another day.from the 21st of Feb until 25th I never got feedback,I called and ask what's happening cause since I reported the case nothing from them they said the person who's attending my case had a family challenge so he was attending his family problems.which was fine but what about my problem that I reported,he then call on the 1 of March it was Tuesday.and on that date my probation was finish now I was qualified for the full service.my suprice now is after receiving summons on the 25 of March I have been told that I should pay certain amount because this case happened before I qualify for a full service..I find this as a ******* game cause first of all I have been told that they will assist me telephonically cause I don't qualify for full service which they didn't do on the right time.now am out of probation still I need to pay.i did make a complain to them but there's no one who's willing to help me.i have got all emails and proof for the conservation of me and magazitha, I have been sending them emails but there's no respond👎