MF
Mark F
1 reviews | Active since Feb 2021
17 Jul 2021, 23:18
Bad service by ABSA LIPCO LAW FOR ALL Call centres
Im still waiting for ABSA LAW FOR ALL to call me back to upgrade my policy nobody came back to me yet. I call in at ABSA bank one of the guys told me in 24 hours i will receive a call. Nobody came back. It is the second time on their website for asking (Call me Back) The call centres is sometimes not good for business Regards Mr Februarie
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LAW FOR ALL's replyOfficial
19 Jul 2021, 12:35Dear Mr February.
Thank you for taking the time to write to us about your experience.
We're sad to hear that you feel we've let you down when you needed us. After reading your detailed message, all we can do is apologise and reassure you that this is not our usual standard of legal service.
Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. Keeping in mind that each LAW FOR ALL policy has its own terms and conditions, and while we offer comprehensive cover, there are still limitations.
A member of our Client Experience Team will be in contact with you to look into your concerns.
Sorry for the inconvenience caused.
Talk to you soon!
LAW FOR ALL's reply19 Jul 2021, 12:35
Official
Dear Mr February.
Thank you for taking the time to write to us about your experience.
We're sad to hear that you feel we've let you down when you needed us. After reading your detailed message, all we can do is apologise and reassure you that this is not our usual standard of legal service.
Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. Keeping in mind that each LAW FOR ALL policy has its own terms and conditions, and while we offer comprehensive cover, there are still limitations.
A member of our Client Experience Team will be in contact with you to look into your concerns.
Sorry for the inconvenience caused.
Talk to you soon!