1 reviews | Active since Jun 2017
Bad Service
In November 2017 my vehicle was hit from behind at a stop street. I reported the incident with police and opened a case with LIPCO to help me retrieve money for vehicle repairs from the third party. LIPCO placed my file on ice since I could not provide a street address to send a letter of demand I have since found and sent the address required and nothing has happened since.
I have not received any form of communication from LIPCO and I do not know what is happening with my case. This is the second time I have received this kind of treatment from LIPCO in three month on the same case. The last time I expressed my frustration about not being informed about processes I was informed that LIPCO works with an automated diary that tells the legal adviser who to call and when to call.
My whole family pays LIPCO monthly for a service that has to be informed by a automated diary, I fail to except that.... this so called diary has failed to pull out my name in over a month?
Dear Nkanyiso,
We are sorry to hear about your car accident at the end of last year. We know it can be stressful and frustrating getting someone else to pay for repairs. Please don't worry, we are here to send your worries and fears packing.
Thank you for sending us the address so that we can send a Letter of Demand to the third party. This is very important information for us to proceed. We also appreciate your feedback and will look into what is causing the hold up to pull your file. Our diary system is in place to ensure our mediators can give our clients the attention they deserve, so we take your comments very seriously!
We have lodged a formal complaint on your behalf, and Cwayita Vellem from our Client Experience Team will investigate what has gone wrong. She will be in touch shortly.
We apologise for the inconvenience and will get working on your case in no time at all.
Yours in Law.
LAW FOR ALL Client Experience Team
***
Dear Nkanyiso,
We are sorry to hear about your car accident at the end of last year. We know it can be stressful and frustrating getting someone else to pay for repairs. Please don't worry, we are here to send your worries and fears packing.
Thank you for sending us the address so that we can send a Letter of Demand to the third party. This is very important information for us to proceed. We also appreciate your feedback and will look into what is causing the hold up to pull your file. Our diary system is in place to ensure our mediators can give our clients the attention they deserve, so we take your comments very seriously!
We have lodged a formal complaint on your behalf, and Cwayita Vellem from our Client Experience Team will investigate what has gone wrong. She will be in touch shortly.
We apologise for the inconvenience and will get working on your case in no time at all.
Yours in Law.
LAW FOR ALL Client Experience Team
***