vB
vonny B
1 reviews | Active since Nov 2020
03 Nov 2020, 22:27
bad service
I log a query with this company three weeks ago back till today. Till todayTicket Received #70588: Ref c3649-10-2020 allocated to tshedzam everyday I receive an sms saying they unable to get hold of me . Send tshedzam an email with an alternative number. No acknowledgement. I would like to have this matter resolved.
Helpful (0)
Replies (2)0
Replies (2)
LAW FOR ALL's replyOfficial
04 Nov 2020, 09:12Dear Vonny. Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. A member of our Client Experience Team will be in contact shortly to look into your concerns and to ensure that we learn from your experience, and do better. Again, sorry for the inconvenience. Talk to you soon! LAW FOR ALL
LAW FOR ALL's reply04 Nov 2020, 09:12
Official
Dear Vonny. Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. A member of our Client Experience Team will be in contact shortly to look into your concerns and to ensure that we learn from your experience, and do better. Again, sorry for the inconvenience. Talk to you soon! LAW FOR ALL
LAW FOR ALL's replyOfficial
04 Nov 2020, 12:59Dear Vonny.
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We hope the conversation with Nevallisha Jacobs and Tshedza Madega brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us. Yours in law. LAW FOR ALL
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We hope the conversation with Nevallisha Jacobs and Tshedza Madega brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us. Yours in law. LAW FOR ALL
LAW FOR ALL's reply04 Nov 2020, 12:59
Official
Dear Vonny.
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We hope the conversation with Nevallisha Jacobs and Tshedza Madega brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us. Yours in law. LAW FOR ALL
Once again thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives. We hope the conversation with Nevallisha Jacobs and Tshedza Madega brought you some clarity and peace of mind on how we can assist in your matter.
If there is anything else we can do to assist, please don’t hesitate to reach out to us. Yours in law. LAW FOR ALL