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Mercia M
1 reviews | Active since Sept 2017
18 Sept 2022, 14:28
Bad customer service
Trying to access assistance from this company is fruitless the games and run arounds... Even the consultants are just as unprofessional telephonically... I think it's best one cancels
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LAW FOR ALL's replyOfficial
19 Sept 2022, 08:29Dear Mercia.
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service.
Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens.
We understand that you want to cancel your policy, and though we are sad to see you go, we won't stand in your way.
A member of our Client Experience Team will be in contact shortly to assist with the cancellation and look into your concerns to ensure that we learn from your experience, and do better.
Again, sorry for the inconvenience.
Talk to you soon!
LAW FOR ALL
LAW FOR ALL's reply19 Sept 2022, 08:29
Official
Dear Mercia.
Thank you for taking the time to write to us about your experience. We're sad to hear that you feel that your lawyer has let you down. After reading your detailed message, all that we can say is "sorry" and reassure you that this is not our usual standard of legal service.
Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens.
We understand that you want to cancel your policy, and though we are sad to see you go, we won't stand in your way.
A member of our Client Experience Team will be in contact shortly to assist with the cancellation and look into your concerns to ensure that we learn from your experience, and do better.
Again, sorry for the inconvenience.
Talk to you soon!
LAW FOR ALL