EG
Edgar G
1 reviews | Active since Aug 2015
08 Jan 2025, 08:13
Bad Communications
Two issues 1, I reached out to them via whatsapp ( via their website) on 12 Dec wanting to confirm my benefits, no reply 2, After receiving the policy details from ABSA, I contacted them via email on 18 Dec, only to get a automated response and a reference number, today I chased up my email only to be given a new number.
Now I have two reference numbers I can imagine the mess this is going to cause. This is unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
LAW FOR ALL's replyOfficial
08 Jan 2025, 08:30Dear Edgar Gregan
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to investigate and get in touch with you urgently.
Yours in Law
LAW FOR ALL
LAW FOR ALL's reply08 Jan 2025, 08:30
Official
Dear Edgar Gregan
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to investigate and get in touch with you urgently.
Yours in Law
LAW FOR ALL
LAW FOR ALL's replyOfficial
08 Jan 2025, 08:33Dear Edgar Gregan
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
LAW FOR ALL's reply08 Jan 2025, 08:33
Official
Dear Edgar Gregan
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
Thank you for taking the time to write to us about your experience with us. We're incredibly sorry to hear that you feel we've let you down
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department to look into and get in touch with you urgently.
Yours in Law
EG
Edgar G's updateReviewer Update
21 Jan 2025, 09:33After a initial flurry of communication it has now been over a week since the last communication, despite me sending a reminder on Friday.
I was thinking about upgrading my membership but no chance of that now...
I was thinking about upgrading my membership but no chance of that now...
EG
Edgar G's update21 Jan 2025, 09:33
Reviewer Update
After a initial flurry of communication it has now been over a week since the last communication, despite me sending a reminder on Friday.
I was thinking about upgrading my membership but no chance of that now...
I was thinking about upgrading my membership but no chance of that now...
LAW FOR ALL's replyOfficial
21 Jan 2025, 11:19Dear Edgar Gregan
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Yours in Law
LAW FOR ALL
Yours in Law
LAW FOR ALL
LAW FOR ALL's reply21 Jan 2025, 11:19
Official
Dear Edgar Gregan
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Yours in Law
LAW FOR ALL
Yours in Law
LAW FOR ALL