pN
palus N
1 reviews | Active since Mar 2022
13 Mar 2022, 21:17
Bad Bad Bad
My matter is taking very long. I sent everything to Lebogang already. I spoke to Portia on 3 March and she said Lebogang had everything but she was busy with the diary and would phone me back. Nothing! I phoned again on Friday and told Dumisa I am in trouble I have no insurance.this matter is taking to long. Dumisa said madam Lebogang would phone me urgently. Still nothing. The service is *******.
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LAW FOR ALL's replyOfficial
14 Mar 2022, 08:47Dear Palus.
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL
LAW FOR ALL's reply14 Mar 2022, 08:47
Official
Dear Palus.
Thank you for taking the time to write and share your experience with us. We're incredibly sorry to hear that you feel we've let you down and can understand your frustration.
Legal disputes are stressful, and regular contact with your lawyer is essential to put your mind at ease. That's why we have strict policies in place around contact and replying to communication.
We really care about our policyholders, and always aim to provide the best legal support possible. Our award-winning team is dedicated to making the law more affordable and accessible and empowering South Africans in their daily lives.
We have sent your details to our Client Experience Department. A consultant will look into the reasons why you aren't getting in touch with your lawyer and take steps to ensure it doesn't happen again.
Sorry for the inconvenience caused.
LAW FOR ALL
LAW FOR ALL