bad attitude request for help

i called law for all for help with educational results and spoke to Yanella who was in a bad mood , he told me he will ask for present results but not past results before the policy , to which i rep**** if you are calling the institute for my results what difference is there if asking for something using the same breath , was told ITS YOUR OPINON ! i complained - he called me back saying IT Is Out Of Courtesy i am helping you -as if it was for free - we pay our fees , HE THEN SAID - IL GET BACK TO YOU IN 7/ 14 DAYS without taking down any information about the college - nothing what was he going to do for 14 days -without information ( plant roses ) very bad customer service - if an employee treats customers like dirt , there should be measures in place - not swept under the rug ..if you are not qualified or having a bad day , give someone else the matter to handle - i complained and spoke to Natalie Faure , who assured me the matter will be dealt with ..im still waiting ...