Ayanda Sibiya Bad Service

Item: LAW FOR ALL
Rating: 1

Your sales consultant did a mistake by not debating my account early January as agreed on the 3rd due to holidays, Marketing manager was looking into that and the agreement was either I'll be debited twice on the 25th of January 2022 or they can debit me now and again on the 25th. He was going to consultant with fiance department and get back to me, did he not make comprehensive notes on your system? I find myself repeating same story over and over again to different people, Nwabisa Gwabe escalated this matter to management, now if one gets bad service now at the beginning by Ayanda Sibiya, what happens if I really need an assistance on claim stage? YOU FAIL TO CORRECT OR CHANGE START DATE TO 1ST OF JANUARY 2022 & DEBIT MY ACCOUNT AS REQUESTED. Maybe you do not need me as a client, thanks for nothing, what a waste of time!!!

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LAW FOR ALL's replyOfficial

24 Jan 2022, 08:35

Dear Sechaba Thank you for taking the time to write such comprehensive feedback and for sharing your experience with us. We're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best support possible. We have sent your details to our Client Experience Department to look into and get in touch with you urgently. We're sorry for the inconvenience and will reach out to you again, as soon as our team has investigated and given us feedback. Kind Regards. LAW FOR ALL

LAW FOR ALL's reply24 Jan 2022, 08:35

Official