TM
Thobile M
1 reviews | Active since Mar 2014
22 Oct 2021, 18:13
Appalling service
I am not happy with the service i have received. My matter was urgent as it involved my daughter but I was told they will give me feedback within 2 weeks. The Consultant I was dealing with was also very negative with her response.
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LAW FOR ALL's replyOfficial
25 Oct 2021, 15:54 Dear Thobile. Thank you for taking the time to write to us about your experience. Please provide us with your reference number.
We're sad to hear that you feel we've let you down when you needed us. After reading your detailed message, all we can do is apologise and reassure you that this is not our usual standard of legal service. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. A member of our Client Experience Team will be in contact to look into your concerns.
Sorry for the inconvenience caused.
Talk to you soon!
We're sad to hear that you feel we've let you down when you needed us. After reading your detailed message, all we can do is apologise and reassure you that this is not our usual standard of legal service. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. A member of our Client Experience Team will be in contact to look into your concerns.
Sorry for the inconvenience caused.
Talk to you soon!
LAW FOR ALL's reply25 Oct 2021, 15:54
Official
Dear Thobile. Thank you for taking the time to write to us about your experience. Please provide us with your reference number.
We're sad to hear that you feel we've let you down when you needed us. After reading your detailed message, all we can do is apologise and reassure you that this is not our usual standard of legal service. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. A member of our Client Experience Team will be in contact to look into your concerns.
Sorry for the inconvenience caused.
Talk to you soon!
We're sad to hear that you feel we've let you down when you needed us. After reading your detailed message, all we can do is apologise and reassure you that this is not our usual standard of legal service. Our lawyers are dedicated to breaking down the barriers to justice and making the law more affordable and accessible to all. We aim to be a caring friend in a time of need and to empower our policyholders to enforce their rights. Our team seeks to ease the strain and stress of the law, not add to your burdens. A member of our Client Experience Team will be in contact to look into your concerns.
Sorry for the inconvenience caused.
Talk to you soon!