Appalling Service

In the beginning of December 2023 we engaged Law for All to assist with a matter.We emailed them all the requested documents on 06 Dec,and followed up a few days later,only to be told documents were not received.Once again we sent an email on 14 Dec.A few days later we received an email from Absa dated 08 Dec 2023 advising us on the exclusions of our policy.We tried to reach out to Law for All but the legal profession handling was not available. In january 2024 we called Law for All a few times before the legal profession returned our call.She tried to explain the letter from Absa and promised that within a few days Law for All will finalise the matter and email the respondents. A few days ago the legal profession called to say the letters have been sent to the respondents and have been given until February 7 to respond.I requested a copy of the correspondence to be emailed to me,but it never happened. I enquired with our managing agent if they have received any communication from Law for All (on behalf of trustees)and they confirmed that no such documents was received. On 01 February i received an email from Law for All requesting the same documents they did in December 2023. This will be the 3rd time they are emailed the same documents. Suddenly the legal profession is not returning calls,their complaints department is not available to explain to me what is going on. I am utterly disgusted by the lies or just plain incompetence.