cM
charlotte M
1 reviews | Active since Jan 2022
28 Nov 2023, 11:41
****
I have never felt so defeated, I have been with lipco for most of my career life. For once I asked for help as I am a victim of domestic violence. Guess what, they declined said I am an applicant not a responded and am not covered for such. They even sent me a new policy which was never there when I joined. I regret trusting them with my money,should have invested the money instead. Worse Ayanda Manyamalala tells me he can refer me to their panel of attorneys at my own expense. Do you think I would have joined lipco if I had cash sitting and waiting for such days.
Helpful (0)
Replies (3)0
Replies (3)
LAW FOR ALL's replyOfficial
28 Nov 2023, 13:06 Dear Charlotte Thank you for writing to us about your experience. We can understand that you are disappointed to have been told that your lawyer can't assist you with your legal matter. We remain committed to providing the best legal care in South Africa, but the terms and conditions of your policy have to guide us. Just like with any other insurance policy you have, there are certain limitations on pre-existing incidents from before you signed up, which are not covered. We don't want you to feel like having legal cover is a waste of time or money. Our multi-award-winning team have got your back in times of trouble. Running into legal problems without cover is really expensive if you don't have money saved up to cover the legal costs. Thank you for taking the time to express your thoughts and feelings, allowing us the opportunity to gain insight into your concerns. Our Client Experience Team will be in touch with you to talk about the exclusion of your matter, and answer any questions you may have about your policy. If need be, they can also resend you your policy guide. This will hopefully give you more cer*****y and peace of mind. We thank you for your continued support, and for partnering with us in our mission to make the law affordable and accessible to all South Africans. Yours in law. LAW FOR ALL
LAW FOR ALL's reply28 Nov 2023, 13:06
Official
Dear Charlotte Thank you for writing to us about your experience. We can understand that you are disappointed to have been told that your lawyer can't assist you with your legal matter. We remain committed to providing the best legal care in South Africa, but the terms and conditions of your policy have to guide us. Just like with any other insurance policy you have, there are certain limitations on pre-existing incidents from before you signed up, which are not covered. We don't want you to feel like having legal cover is a waste of time or money. Our multi-award-winning team have got your back in times of trouble. Running into legal problems without cover is really expensive if you don't have money saved up to cover the legal costs. Thank you for taking the time to express your thoughts and feelings, allowing us the opportunity to gain insight into your concerns. Our Client Experience Team will be in touch with you to talk about the exclusion of your matter, and answer any questions you may have about your policy. If need be, they can also resend you your policy guide. This will hopefully give you more cer*****y and peace of mind. We thank you for your continued support, and for partnering with us in our mission to make the law affordable and accessible to all South Africans. Yours in law. LAW FOR ALL
cM
charlotte M's updateReviewer Update
28 Nov 2023, 13:40From the first day when I lodged the claim telephonically, you should have checked my policy instead of making me go copy and email the court file, which cost me money.Worse you even made me postpone the matter, I believe as soon as you punched my ID number you noticed what was excluded on my policy instead of wasting my time and money even giving me false hope. The response that I am awaiting for now it's a policy cancelation letter as I have requested.
You mentioning just like any other insurance policies that I might have sounds like an insult to my intelligence.
Please just send the cancelation letter.
You mentioning just like any other insurance policies that I might have sounds like an insult to my intelligence.
Please just send the cancelation letter.
cM
charlotte M's update28 Nov 2023, 13:40
Reviewer Update
From the first day when I lodged the claim telephonically, you should have checked my policy instead of making me go copy and email the court file, which cost me money.Worse you even made me postpone the matter, I believe as soon as you punched my ID number you noticed what was excluded on my policy instead of wasting my time and money even giving me false hope. The response that I am awaiting for now it's a policy cancelation letter as I have requested.
You mentioning just like any other insurance policies that I might have sounds like an insult to my intelligence.
Please just send the cancelation letter.
You mentioning just like any other insurance policies that I might have sounds like an insult to my intelligence.
Please just send the cancelation letter.
LAW FOR ALL's replyOfficial
28 Nov 2023, 14:23Once again we're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best legal support possible.
A complaint has been captured and your details sent to management for further investigation.
Yours in law. LAW FOR ALL
A complaint has been captured and your details sent to management for further investigation.
Yours in law. LAW FOR ALL
LAW FOR ALL's reply28 Nov 2023, 14:23
Official
Once again we're incredibly sorry to hear that you feel we've let you down. We really care about our policyholders, and always aim to provide the best legal support possible.
A complaint has been captured and your details sent to management for further investigation.
Yours in law. LAW FOR ALL
A complaint has been captured and your details sent to management for further investigation.
Yours in law. LAW FOR ALL