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They seemed good initially. But for the past several months, they have not continued with the case they were handling for me because they claim to not have received my email attachments. This has been going on for months now and I have sent the documents in question to THREE people. The only one who acknowledged receipt was customer complaints, to whom I had forwarded the very first batch I sent (so that the date of my first sending is visible). The final straw came yesterday when Ms Cilia Malaza called me to say casually something along the lines of "I've heard from our customer complaints department that you now have the documents ready, and that you are willing to send them to me." Wait, what? I have forwarded those documents repeatedly over the past two weeks, yet again, and I'm not going to play this nasty little game anymore. I cannot recommend this company. I've cancelled my membership and asked them to refund me for the months I've been paying my subscription since sending the documents the first time.