SP
Sune P

1 reviews | Active since Jul 2016

29 Jul 2019, 12:40

Poor product and service

I purchased my Renault Captur from Lionel motors Jun 2016. Within the first month of purchase I needed to return the car twice as the bumper was loose and had to be refitted. October 2016 1st warranty claim - faulty door handle replaced. June 2017 2nd warranty claim the clutch had to be replaced. Duration at dealer 1month – still faulty 1 May 2019 3rd & 4th warranty claim - 4 months after the 60 000km service the cambelt broke, engine to be replaced. New flywheel for faulty clutch Their solution – to remove another Captur’s parts and install into my vehicle. Duration at dealer – 2March 2019 till date Time waited for a rental car – 1 month My vehicle awaiting repairs was being stored in back yard in the sun and rain – no cover / shadeport Unacceptable.

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