Worst insurance company (****** they are)

*** Had the worst experience when i lost my mother 2022 January, they paid out 3weeks later after i had already buried her, i had to keep calling them till they made the payment. I even wrote on an email that my grandmother is also insured with them, i hope they won't make me struggle like i did with my mother...

3weeks back i lost my grandmother, i submitted the claim, they came back to me saying she had no beneficiary(my mother was her beneficiary and i was my mother's beneficiary) To cut the story short i was going around like a headless chicken while trying to organize my grandmother's funeral, they sent me all over, and whenever i get to this places i would find that they are the ones who were suppose to give me the information or they had to give me certain forms before going to certain places.. wasted money and time because of them.

Im still struggling to get the correct statement of my grandmother's cover, they gave one that said its R10000 i told them this is not what we know, the consultant came back saying the management have come to an agreement that they will give us R13000, i asked how did they arrive to that, they said the was an amendment, i asked where is the proof because what i see in my grandmother's book is R16000 and my mother told me how much is the cover, and on the documents they sent the was an increase to R15000.... Story short again, i had to borrow money for sum of the costs.. They will put you on hold for a long time They will try and convince you to accept money that is short over the phone without even doing all those procedures that make you go around. They are *************, they have shown me over two periods. You can't rely on them at all.. those who are subscribed to them i hope they have plan b!