Very Poor. ****. ****

Very poor n unprofessional. They don’t care about their clients.

Submitted a Claim at Emerald on 2022-10-05. Emerald accessed the claim n documents. Emerald acknowledged n confirmed that everything was in order n documents were correct.

Emerald forwarded the claim to Lion of Africa Life on the same day for payment.

On Thursday 2022-10-06 I contacted Lion of Africa Life to check status of the claim. I spoke to Robin n Lindeka (team leader). They both gave me a bad attitude. They were not friendly at all on the phone. Funeral was going to be on the 8th October. I asked if they can priorities the claim as the funeral date was the 8th. They told me that we are not special they are still within their time frame n will have to wait for their SLA time.

Today, date is 12-10-2022 and they have not paid the claim nor contacted the beneficiary to let her know the process n status of the claim.

I do not know what Lion of Africa Life think is the reason why we take funeral cover, I wud love to hear what they believe its the reason we take the cover.

Poor. Poor. Worst