Poor/ Worst Service

The claim was initially submitted on Thursday, 08 May 2025, along with the required supporting documentation. On Friday, 09 May 2025 they asked us to resend some of the documents n the documents were sent immediately.

On Monday, 12 May 2025, a follow-up was conducted with Emerald, and the beneficiary was informed that all necessary documents had been received and that we should contact Lion of Africa directly. Upon doing so, we were again assured that all documentation had been received and that the claim would be sent to Finance for payment. Furthermore, it was stated that the beneficiary would receive a call with an update before the end of business on Monday. No such call was received.

As of today, Wednesday, 14 May 2025, no payment has been made. This delay is in direct contradiction to Lion of Africa’s stated policy that:

“Funeral claims are processed and paid within 48 hours if all necessary documentation is submitted.”