Not treating customers fairly

21st Century did not deduct my premiums for 2 months. I only realised on my second month that no premiums were deducted. I called them to enquire about the matter, they admitted it was their error and they will rectify it. My complaint is that although they made a mistake they have no sense of remorse and I am told of an arrangement of a double payment without any consideration of my budget. I mean its their mistake, they are not even willing to bend. I mean what is the point of a debit order if I have to baby sit them to see if they have debited my account. I spoke to the Manager there by the name is Sipho Maphanga. He was of no help at all, he was short of saying it is what it is. I later sent an email asking him to give me a break down of what I am paying for and the premium I will be paying extra for their stupid mistake. He only gave me half an answer!!!