Failure to payout the full claim money

I took a 21st Century Funeral plan in 2009 for my parents, and in April 2015, my mother passed on. I then submitted a claim with all required documentation, the claim which was supposed to be paid out in 24hrs as promised and advertised ended up being paid after 48hrs after several telephonic follow ups were made. Only 85% (R 13 500) of the claim was paid, which the reason that 100% (R 15 000) is only payable if the full funeral service is provided by the 21st Century, which was initially never stated on the contract. <br> Then later after proving them wrong, Ms Beverley Alwyn promised to pay the remaining 15% (R 1 500), immediately. According to her the money was going to be paid on Monday 1st June, on Tuesday when I called her, she promised that the payment has been made and will be cleared Tuesday mid-night, and on Wednesday she said i should receive it before end of the day. I am still waiting even today without any update. The other person that instructed her to finalise the matter is Mr Phillip Malapane, but nothing has happened to date.<br> <br> My main fear is, what's going to happen to my future claims with the 21st Century Funeral insurance company. Please help..