Death claim unattended

I give them nothing, I have submitted a death claim 3 weeks ago and there is no feedback or update from them, I have been sending countless emails with no luck, I have communicated to Natasha anderson and Dieketseng Alice who both have no idea about the status of my claim, this is very sd to experience especially at this time where you have lost a loved one and having to deal with *********** staff and company, emerald life and lion of Africa are ***********