what a parthetic services and do no treat customer fairly

Item: Lion of Africa Insurance
Rating: 1
Author: vhahangwele M

When you insure your car they promise that they insure your car with a sum insured amount and now when you are involved in an accident they telling you that they pay you in a retail value.we have insure our Mercedes-Benz sprinter that we have bought it with R360000.00 and they saying it will be insurance d with that amount and we were paying premium on R360000.00. Lion of Africa is writing off our car and they are giving us R192000.00 what sprinter are we going to get.we want this matter to be resolved and we want our money or car by tomorrow .is been 3 weeks now and we not getting anywhere but we will not accept your 192000.00 or go get us a sprinter with that amount and see if you can get it

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Replies (2)

vhahangwele M's updateReviewer Update

19 Jun 2018, 16:05

Empty promise they are not responding to my complaint what a bad services we are experiencing with risk slip and lion of Africa.how are we going to survive if the insurance is not paying us what I want is same car we had not R192700.00 this is a bulls heat tree us with respect and respond. Can you realy wait for a month for you claim to be paid out thi not on have some sense of agncy

vhahangwele M's update19 Jun 2018, 16:05

Reviewer Update

Lion of Africa Insurance's replyOfficial

22 Aug 2018, 15:20

Dear Vhahangwele,

Thank you for your patience while we addressed your concerns.

We confirm that this matter has been resolved.

Regards,

Customer Experience Team

Lion of Africa Insurance's reply22 Aug 2018, 15:20

Official

Dear Vhahangwele,

Thank you for your patience while we addressed your concerns.

We confirm that this matter has been resolved.

Regards,

Customer Experience Team