VERY FRUSTRATED CLIENT!

I have submitted a claim with Lion of Africa over a month ago and have had no joy in dealing with them. My broker has sent countless emails to the insurer regarding the status of my claim instead they keep asking questions that they have either already asked or questions they should have asked at the beginning of the claim. What’s surprising is that the are also discrediting their own asssesor. We have submitted proof of purchase for both my ring and my cellphone as well as an appraisal certificate from the jeweler yet they insist that a photo of me with the ring be sent to them. My husband and I as well as our broker are all frustrated with this insurer as when one thinks we’re making progress it’s more stupid questioning. If the insurers handled their claims with urgency some of the questions we are posed with would have been answered a long time ago. We have submitted all that the insurer has asked for, we really not finding any joy!!!!!!