The worst Service I've ever had in my Life from OneSure brokers and Lion of Africa Insurance

My review is on two Companies that works together. OneSure which is a broker that works with LION OF AFRICA. These companies has a terrible insurance when it comes to paying out claims. I was involved in car accident on the 23rd of September 2018 which was on a weekend on Sunday and that Monday was a holiday. Seems like OneSure doesn't work on Weekends and Holidays because you wont get hold of them over weekends and holidays. My claim was registered on the 25th of September 2018 with OneSure broker. Its been 3 months going to 4th Month since my claim. The inspector came to see me at work to go through the accident around October and she told me that her process will take approximately max of 2 weeks and during the 2nd week I called her and she told me that her boss will call me back and he did, he told me m car is write off, he will send Insurance a report and within 7 working days the insurance would have paid me. I have been communicating with OneSure, calling them, sending emails but from all that communication, they have not given a valid update.

Its either they waiting for Lukas from Lion of Africa to come back to them or they are in the meeting with Lukas or they cannot get hold of Lukas. The list is endless.

When I call Lukas, its either his phone is off or not picking up his phone or promise to call me back and never did.

I'm still waiting for a pay out.

Claim no: AAM20770 Policy no: AIA44123

Kind Regards,

Mr. N. Yena