1 reviews | Active since Feb 2014
Thanks Pretor and Lion of Africa for the terrible service on this claim
<p>I live in a sectional title unit that is being administered by Pretor Financial Services. I have a leaking pipe in my kitchen and wanted to register a claim. I spoke to Lester Aeroboe who initially would not let me register the claim because he claimed there was no peril. After much arguing I was allowed to register the claim. The service provider came to assess the damage. I then received an email that my claim had been rejected. I requested the damage report and the rejection letter last week Thursday and I still have not received it. I want to take this matter to the ombudsman and I need this information in order to do it. Lion of Africa and Pretor do not treat customers fairly.</p>
Good day Thabiso
I refer to the matter you brought to our attention and regret the way it was handled. We strive to provide you with the best service. Be assured that we will attend to this matter and provide you with feedback.
I have escalated it to the Manager at Pretor to give us feedback as Pretor has a mandate to process their own claims, however as our customer it is our responsibility to ensure you are treated fairly.
I will be in contact as soon as I receive feedback from Pretor.
regards,
Thandi
Customer Experience Specialist
Good day Thabiso
I refer to the matter you brought to our attention and regret the way it was handled. We strive to provide you with the best service. Be assured that we will attend to this matter and provide you with feedback.
I have escalated it to the Manager at Pretor to give us feedback as Pretor has a mandate to process their own claims, however as our customer it is our responsibility to ensure you are treated fairly.
I will be in contact as soon as I receive feedback from Pretor.
regards,
Thandi
Customer Experience Specialist
Dear Thabiso
Thank you for bringing the matter to our attention and as per my previous response we have discussed the matter with Pretor and feedback given via email. I trust you will find this in order.
Please feel free to contact me if there is anything else you need assistance with.
regards,
Thandi
Customer Experience Specialist
Dear Thabiso
Thank you for bringing the matter to our attention and as per my previous response we have discussed the matter with Pretor and feedback given via email. I trust you will find this in order.
Please feel free to contact me if there is anything else you need assistance with.
regards,
Thandi
Customer Experience Specialist