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ndabambi.lynette ndabambi.lynette
1 reviews | Active since Nov 2016
15 Nov 2018, 11:43
Terrible customer service, still waiting for insurance payout
My car that I use for business was written off in July after an accident. I submitted my claim documents through my broker Multi Risk. It is now November and my claim still has not been processed. I have called, emailed, but nothing at all. I have been losing income for the past five months while Lion of Africa ignores all communication.
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Replies (3)
Lion of Africa Insurance's replyOfficial
15 Nov 2018, 14:47Dear Lynette,
We confirm that our Customer Experience Specialist has made contact with you, we are giving urgent attention to your concerns and will provide you with feedback soonest.
Kind Regards,
Customer Experience Team
Lion of Africa Insurance's reply15 Nov 2018, 14:47
Official
Dear Lynette,
We confirm that our Customer Experience Specialist has made contact with you, we are giving urgent attention to your concerns and will provide you with feedback soonest.
Kind Regards,
Customer Experience Team
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ndabambi.lynette ndabambi.lynette's updateReviewer Update
06 Dec 2018, 11:13Even today this issue still has not been resolved.
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ndabambi.lynette ndabambi.lynette's update06 Dec 2018, 11:13
Reviewer Update
Even today this issue still has not been resolved.
Lion of Africa Insurance's replyOfficial
12 Dec 2018, 08:15Dear letlohonolo
Thank you for your patience while we addressed your concerns.
We confirm that our agents have been in contact with you to resolve the matter.
We confirm that our agents have been in contact with you to resolve the matter.
Regards,
Customer Experience Team
Lion of Africa Insurance's reply12 Dec 2018, 08:15
Official
Dear letlohonolo
Thank you for your patience while we addressed your concerns.
We confirm that our agents have been in contact with you to resolve the matter.
We confirm that our agents have been in contact with you to resolve the matter.
Regards,
Customer Experience Team