JM
Jaqueline M
1 reviews | Active since Dec 2018
11 Dec 2018, 09:44
Pathetic service from Lion of Africa - and they are supposed to be one of the top insurers!
I have a third party claim where I have a video as proof of 100% negligence from their client and this claim has been submitted more than 8 months ago. We have been following up and Refiloe Seefane the Claims annalyst working on this claim is avoiding our calls. When and if she replies on emails she states that we should give them time. How much more time do they need? I want my car fixed. This is pathetic.
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Replies (2)
Lion of Africa Insurance's replyOfficial
12 Dec 2018, 08:24Dear Jaqueline
We confirm that our Customer Experience Specialist has made contact with you, we are giving urgent attention to your concerns and will provide you with feedback soonest.
Kind Regards,
Customer Experience Team
Lion of Africa Insurance's reply12 Dec 2018, 08:24
Official
Dear Jaqueline
We confirm that our Customer Experience Specialist has made contact with you, we are giving urgent attention to your concerns and will provide you with feedback soonest.
Kind Regards,
Customer Experience Team
Lion of Africa Insurance's replyOfficial
21 Jan 2019, 17:43Dear Jaqueline
Thank you for your patience while we addressed your concerns.
We confirm that this matter has been resolved.
We confirm that this matter has been resolved.
Regards,
Customer Experience Team
Lion of Africa Insurance's reply21 Jan 2019, 17:43
Official
Dear Jaqueline
Thank you for your patience while we addressed your concerns.
We confirm that this matter has been resolved.
We confirm that this matter has been resolved.
Regards,
Customer Experience Team