No sense of urgency and lack of feedback

I submitted a claim on the 14/02/2018 all the requested documents were submitted to the insurence company by the 22/02/2018. i only recieved an agreement of loss on the 02/03/2017 which was signed and sent back to the insurer by the 03/05/2018.

To this date a payment has not been made to the finance house and there hasn`t been and feedback unless i follow up , only the staff responds tou your correspondence.

I have already requested 2 settlement quotes from the finance house to their convinience and now i must request the 3rd one due to the fact that the second has laspsed as well and the payment has still not been made. which essentially means that i cant submit my shortfall claims with my shortfall policy. and i will be paying an installment for a vehicle that was written off.

I hope someone can be able to resolve this matter as soon as posible

If this is the kind of sluggish service i will recieve i am seriouly considering cancelling all my other policies with this company.