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Duane D

1 reviews | Active since May 2011

18 Sept 2017, 17:02

No sense of urgency

My Broker is Axsure and the insurer is Lion Of Africa. My car was in an accident a truck drove into the car while stationary. It's taking them forever to settle the claim, absolutely no sense of urgency from Axsure or Lion of Africa. I was rild the car is written off a week ago and I will recieve a agreement of Loss. ALMOST A WEEK AND STILL HAVE NOT RECEIVED ANYTHING.

0
Replies (9)
Lion of Africa Insurance
Lion of Africa Insurance's reply19 Sept 2017, 06:54
Official

Good day Duane

I refer to the matter you brought to our attention and want to say thank you. I do want to emphasise that we regret the way it was handled and we will always strive to provide you with the best service. Be assured that we will attend to this matter and provide you with feedback in due course.

Kind regards,

Customer Experience Team

DD
Duane D's update19 Sept 2017, 08:16
Reviewer Update
Thank you. This is a business Insurance and I have stressed the Fact that, it's a loss of income for me.
DD
Duane D's update19 Sept 2017, 13:09
Reviewer Update
After an entire week this is the reply I get from your staff? Now I need to wait for the assessor to assess the Vehicle again? This service is shocking. The vehicle a write off why must it be assessed again. If this matter is not resolved soon. I promise to go to every social media platform and I will get your CEO details and I will take this further this is totally pethatic. Good day Please be advised that the assessor is going back to assess the vehicle due to the description of the claim as the client had a mechanical break down and third party drove into the rear of vehicle. Mechanical damage is not covered in terms of the policy. regards Anna Modise
DD
Duane D's update20 Sept 2017, 06:48
Reviewer Update
Am I going to get any assistance? or should I refer this matter to the ombudsman
Lion of Africa Insurance
Lion of Africa Insurance's reply20 Sept 2017, 07:14
Official

Good morning

Your query is being attended to and I am in contact with Broker concerned to ensure we have an amicable solution to this matter. I do understand your frustration and can assure you that we are doing everything possible to not inconvenience any further. I will contact you to discuss further.

Once again, I do apologise for the delay and inconvenience caused.

Kind Regards,

Customer Experience Team

DD
Duane D's update20 Sept 2017, 07:26
Reviewer Update
Thank you.
Lion of Africa Insurance
Lion of Africa Insurance's reply27 Sept 2017, 08:34
Official

Good day Mr Davids

I can confirm that this matter has been resolved. I would like to thank you for your patience in this regard.

Once again, please accept our apologies for the delay as well as any inconvenice caused in the process.

Kind regards,

Customer Experience Team

DD
Duane D's update27 Sept 2017, 15:31
Reviewer Update
Matter was resolved thank you for your assistance and thank you Charmelle Potgieter for getting to the bottom of this.
Lion of Africa Insurance
Lion of Africa Insurance's reply28 Sept 2017, 06:56
Official

Dear Mr Davids

I'm happy to receive your feedback. I will pass on the message to Charmelle as well.

Kind regards,

Customer Experience Team