Disservice

My vehicle is insured by lion of Africa insurance through a broker named Ayoba Insurance brokers cc. Three months ago my vehicle got hijacked and recovery however the ********* damaged the interior. The vehicle was assessed and investigations conducted.subsequently the repairs were approved.

The vehicle was with the panel beaters for 2months and couple of weeks. On the 30th of August I was contacted by the broker to come take delivery of the motor vehicle and further that an access of R5000 is payable.

Before I proceeded to take delivery of the car I contacted my broker to inquire that since i was advised that I will be paid for loss of income from the day the vehicle’s repaired upto the day I take delivery of the car however I will only be paid upto a maximum of 20 days and the amount is payable 7days after I take delivery of the vehicle I then took delivery of the vehicle( and we saw a dent on the right rear door of the vehicle and inquire why the dent was not repaired. We were then notified that it was not covered by the insurance, I then contacted my broker and the issue regarding the dent was sorted and the car is booked for repairs of the dent for tues the 18 September 2018. I then requested the panel beaters to forward the claims handler on the matter all the documents they going to require to enable them to pay the loss of income. I was sent a loss of income agreement to sign and advised that the payment will reflect on my bank account within 5 days .Until todate I have not received the loss of income.

When I contact my broker I was advised that the money will be payable last week and should reflect on my account on Wednesday and I receive nothing.

On Thursday I call the broker by the name of Bri and he told me that he is still investigating and will call me back and he did not do same.

On Friday I called again he advised me that he is still trying to ascertain why I have not been paid and will call me before close of business that day and I still haven’t received any call from me.

I really not happy about the inconvenience caused firstly by taking long to repair my car only to find a dent on the vehicle.

Furthermore the 7days as the the initial agreement has lapsed and I’m given a run around.