SM
Samkelo M
1 reviews | Active since Nov 2018
09 Nov 2018, 19:26
Bad service
Broker: OAKSURE Contact person: Lungile Nkosi Contact number: ********** 787 Policy number: U0186
Underwriter: ORIGEN Contact person: MacDonald Sebola and Terence Nyoni Contact number ********** 640 Policy number: U0186
I received, signed and return the Total loss agreement form on 24 October 2018. I called the underwriter they confirmed receiving the it on the same day but till today they have not paid.
Thank you. Mr. Samkelo Mrafa ********** 941
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Replies (2)
Lion of Africa Insurance's replyOfficial
13 Nov 2018, 14:02Dear Samkelo,
We confirm that our Customer Experience Specialist has made contact with you, we are giving urgent attention to your concerns and will provide you with feedback soonest.
Kind Regards,
Customer Experience Team
Lion of Africa Insurance's reply13 Nov 2018, 14:02
Official
Dear Samkelo,
We confirm that our Customer Experience Specialist has made contact with you, we are giving urgent attention to your concerns and will provide you with feedback soonest.
Kind Regards,
Customer Experience Team
Lion of Africa Insurance's replyOfficial
05 Dec 2018, 09:01Dear Samkelo
Thank you for your patience while we addressed your concerns.
We confirm that this matter has been resolved.
We confirm that this matter has been resolved.
Regards,
Customer Experience Team
Lion of Africa Insurance's reply05 Dec 2018, 09:01
Official
Dear Samkelo
Thank you for your patience while we addressed your concerns.
We confirm that this matter has been resolved.
We confirm that this matter has been resolved.
Regards,
Customer Experience Team