Bad handling of My Claim & Inconsistency

I submitted a 3rd party claim in May through the BCMM after my car was damaged by 2 potholes at the St Georges Rd in East London. I went to the Dept of Roads & their Manaer Mr Patrick Mzukwa told me they were aware of the potholes and were in progress to fix the damaged roads. He explained the Claim process and directed me to the Claims dept. I fulfilled all the required documentation and quotations & was told to wait for 2 months which I did. In Sept I was told that Lion of Africa was asking for further reports and have been liaising with Zanele Mkuta who never for a day returned my calls, My claim was at 1 stage approved but they sent a wrong 3rd party form to Indwe and the next thing, my claim was declined for unclear reasons. This is extremely bad and I will not stop until its resolved.