Lion Movers take no responsibility or Ownership

We booked this company for a move from Ballito to JHB, all was organised, even to the promised time for the movers to get to my mothers house to start packing

A list of the goods was sent as well to make things easier for the removal company

At 30 minutes after the due time for the truck to be at the location we started calling, but they had diverted the truck to another drop off first, and we should only expect the truck about three to four hours later, after some fighting they turned the truck around and it arrived,

All the planning meant nothing, as the one packer did not bring an ID, so was not allowed onto site, so he simply sat at the entrance twiddling his thumbs for the day. The goods were wrapped, some well, and some bad, to the effect that we had a show cabinet with glass shelves, that the simply wrapped without removing the shelves .

So by late afternoon we started helping them wrap and pack, and even using our own vehicles to transport good to the entrance of the estate for the main truck. So we have a 74 year old woman packing to assist. How disgusting

So as the day went, we went into the night, and take note that this was not a big house, it was a normal three bedroom house.

As it was getting dark, they continued to load, and load. At the end, around 8pm, they eventually finished and gave us their delivery note to sign, we did not unfortunately at that stage, due to pure exhaustion, check the list against ours, so signed.

On wednesday, 22nd November, they delivered the stuff, as we unwrapped, we started noticing damage to furniture, legs of chairs, damaged, bar stool pleathure torn, and vene the glass shelves that the simply left in the show cabinet all shelved chipped

As we went on, we did not have someone, unfortuntely checking receipt to the list or ours, as we were unwrapping the packing etc, so again we signedthe delivery, based on trust.

As we started opening boxes, we noticed 9 boxes missing.

We alerted the company, and all this man continued to say, was that his processes are correct and that we should have taken insurance all all the necessary ******* nonsense a man will say as he back peddles.

His responses via whatapp and e-mail have been... agh please feel sorry for me, I am a small business, but he advertises that they have won all sorts of awards etc.

He will not take ownership of the problem, not take responsibility of the problem, has not, to date, even bothered to contact my mother, in this case, I would have got in my car and drived to her house to discuss, he hides behind a keyboard trying to make people feel sorry for him

I am utterly disgusted at the response of this company and the absolute lack of ownership to its customers, hiding behind processes that are incorrect and ****. Even on the delivery note that had items on the list saying they delivered, but in essence, I had brought those items up with my own car. Seriously, how wrong can you be