mM
mpumelelo M
1 reviews | Active since Feb 2018
08 Mar 2022, 08:14
Poor service
The worst service ever that we recieved frim this company. We purchased their educational software with 2 tablets for our 2 sons. A week later while we were trying to put a simple card in one of the tables, the simple cards decided to go south so they took it for repairs and up until today we haven't got it back nor any communication from them. Now, the other tablet is blocked and the child forgot the paddword,we're asking them to unblock and we are been told stories again. As if this is not enough, we are still waiting for them to assist in downloading the software. We've paid them R7100 that we haven't enjoyed. O Can you please interview.
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Replies (3)
Lion Minds's replyOfficial
08 Mar 2022, 10:37Good Morning Mpumulelo. This is not our usual standard of service, we will attend to your complaint this morning.
Lion Minds's reply08 Mar 2022, 10:37
Official
Good Morning Mpumulelo. This is not our usual standard of service, we will attend to your complaint this morning.
Lion Minds's replyOfficial
22 Mar 2022, 08:37Good Morning Mpumelelo M, as per my discussion with your wife, we understand the frustration that you have had and have decided to send you a brand new tablet without any further charges. We have shipped this to you already. Regarding the other tablet please return to us so that we can have it attended to by our technical repairs center. I hope that we have exceeded your expectations, please contact us if you need any further assistance.
Lion Minds's reply22 Mar 2022, 08:37
Official
Good Morning Mpumelelo M, as per my discussion with your wife, we understand the frustration that you have had and have decided to send you a brand new tablet without any further charges. We have shipped this to you already. Regarding the other tablet please return to us so that we can have it attended to by our technical repairs center. I hope that we have exceeded your expectations, please contact us if you need any further assistance.
Lion Minds's replyOfficial
11 May 2022, 15:54Hi Mpumulele, we have issued you with 2 brand new tablets without any charge. We hope this resolves the situation and that you are now another satisfied customer! Please let us know if you need help with anything else.;
Lion Minds's reply11 May 2022, 15:54
Official
Hi Mpumulele, we have issued you with 2 brand new tablets without any charge. We hope this resolves the situation and that you are now another satisfied customer! Please let us know if you need help with anything else.;