Perstering calls and the Debt Collection department about an unsettled account that has already being settled.

I am not sure why are there *********** debt collectors. I had been in communication with Phumla since last year. In my own understanding according to various email communications my account was settled last year November and it is funny how till today I still get calls and email commination that my account is in error and when I question the email communication between ourselves, she seems not to know what i am talking about and then hangs up the phone

Last year when I requested my statement, I realised that the outstanding amount is incorrect and is not reflecting all the payments made thus far. I took it upon myself to do a recon, which I shared with Phumla and she in response stated I should pay that outstanding balance and I asked her to confirm the outstanding balance which she did. The outstanding balance was settled in November 2022. an email stipulating the payment dates was shared with Phumla and yet today i still receive calls, sms's and emails that I have an outstanding balance.

It is clear that the Debtor's department cant consolidate accounts and this has gotten to my last nerve. I want this to stop, correct your records and leave me alone.