KM
Khodani M
1 reviews | Active since Mar 2021
25 Jul 2022, 10:42
I'm paying for software that isn't working and their IT team isn't assisting me
I purchased a software for them that wasn't working when i call the technical team or sms them for assistant they keep promising they will give me a call "soon " which never happened. Its been over 4 weeks and I'm paying for something I am unable to use. Their sales person is now ignoring my messages , whenever I call they tell me to give their my ID number and cell phone and they get back to me . The only time when they will assist you is when they make a sale and confirm your contract. I sent them an email to inform them I'm not being assisted and like to terminate my contract. They didn't reply I had to call them again today and and the required my ID and cell phone number and promised to call back .
Helpful (0)
Replies (3)0
Replies (3)
Lion Minds's replyOfficial
25 Jul 2022, 11:06Hi Khodani, we would love to help you and will contact you within the next hour. If we are unable to reach you please call the office and ask for Tamia. We will resolve you request and get the product working asap!
Lion Minds's reply25 Jul 2022, 11:06
Official
Hi Khodani, we would love to help you and will contact you within the next hour. If we are unable to reach you please call the office and ask for Tamia. We will resolve you request and get the product working asap!
KM
Khodani M's updateReviewer Update
30 Aug 2022, 20:29Thank you I have been assisted and refunded, One of the faithful salesperson explained to me about the software and how it works and promised to assist me when I need help so I might actually purchase it again. I think you are a good company and your software is for a good cause.
KM
Khodani M's update30 Aug 2022, 20:29
Reviewer Update
Thank you I have been assisted and refunded, One of the faithful salesperson explained to me about the software and how it works and promised to assist me when I need help so I might actually purchase it again. I think you are a good company and your software is for a good cause.
Lion Minds's replyOfficial
31 Aug 2022, 07:24Thank you Khodani, we would love to have you as a customer and would love to see your kids better equipped for a better future! Regards The Lion Minds Team
Lion Minds's reply31 Aug 2022, 07:24
Official
Thank you Khodani, we would love to have you as a customer and would love to see your kids better equipped for a better future! Regards The Lion Minds Team