Such a poor claim and refund ticket service

I am trying to get my refund from the premium subscription that did cancel earlier because I was not interested in to keeping that plan. I had feedback from the refund ticket system rejecting my request. So more than R2600 was taken out of my credit card without my consent and not even giving you the reverse option or a complaint case number... this is unfair and should definitely have affected many users who I had a legitimate claim.