unreasonable withholding of a refund for a cancelled deal

<p>Below is the message that I sent to Maria and Tony James of Link Star Share Investment regarding payment of a refund to my sister. Tony was said to be the manager who could instruct the finance staff to effect a refund:</p> <p>"Attached please find evidence of all the correspondence that took place between you (Maria) and Mapuleng Mokoena regarding the above subject matter.</p> <p>Ms Mokoena emailed you her cancellation letter and explained her financial challenge on 25 January 2017 (see the first attachment for convenience). She was promised that one of your Directors will call her to arrange a refund.</p> <p> </p> <p>On 23 February Maria acknowledged receipt of Ms Mokena’s cancellation letter and confirmed that she had followed the correct procedure in doing so. She (Maria) was of the opinion that one of your directors, Proud, had called her about the same matter. She went further and promised that she should expect the reversal of her payment within thirty (30) working days, which never happened.</p> <p> </p> <p>When it did not happen she dropped Maria another email on 07 March 2017 indicating her displeasure for not being refunded even after she had followed the correct cancellation procedure. She provided her full contact details, including her Credit Card Number. All this information can be seen on the second attachment here.</p> <p> </p> <p>Maria responded again on 24 April 2017 indicating that she had spoken to your accounts department who informed her that the bank (unspecified) withheld the funds and that the matter should be fixed in thirty (30) days and apologised. She was affirming the fact that Ms Mokoena will be refunded in due course.</p> <p> </p> <p>It needs to be emphasised to you that the following amounts were deducted from Ms Mokena's Credit Account ( ********** ********** 00):</p> <p>R 4000.00 - 20/01/2017</p> <p>R 4000.00 - 23/01/2017</p> <p>R 4000.00 - 24/01/2017</p> <p>R 3000.00 - 24/01/2017</p> <p> </p> <p>On seeing that you were making empty promises Ms Mokoena approached her bank for assistance in terms of recouping her funds but she was told that the funds had already being released to you, therefore, there was no way that you did not receive the funds.</p> <p> </p> <p>On 08 June 2017 , at 11:30, Mr Mo***eng (brother) called your company and spoke to Maria who told him that she had done everything that she could to get Ms Mokoena refunded. He was advised to call Tony James. He called after thirty (30) minutes as he was advised that Tony was busy with another client but could not talk to him. He left his contact details for Tony to call, but he did not. On 19 June 2017 Mr Mo***eng called again and he was told that Tony was busy with another client. He again left his contact details to no avail. Later, at about 16:59 on the same day, a certain guy who identified himself as Mdu called to hear the story. He said that he was unable to assist and advised that we drop an email to Tony. He provided this email address of Tony."</p> <p>the email to Tony went like:</p> <p> "Tony can you please intervene in this matter, especially seeing that Ms Mokoena is incurring enormous and unnecessary charges emanating from the matter that could have been dealt with a long time ago, which as on 13 June 2017 was already at R 2 919.60 (two thousand and nine hundred and nineteen rand and sixty cent)</p> <p> </p> <p>Hope you find the above information sufficient to make a meaningful intervention to resolve the matter.</p> <p> </p> <p>Please contact one of the following persons in this regard:</p> <p>Mapuleng Mokoena: ********** or ********** </p> <p>Andrew Mo***eng : ********** 650 or ********** </p> <p> </p> <p>Regards.</p> <p> </p> <p>Andrew Mo***eng</p> <p> these people has since kept quiet and it seems that they won't keep their word in terms of making a refund. please intervene on my sister's behalf</p> <p> </p> <p>andrew </p>